From the Wires
Contact Solutions Starts 2013 with Record Call Volumes
Customer self-service solutions provider finished 2012 with its 10th straight year of double digit revenue growth
By: PR Newswire
Feb. 19, 2013 03:00 AM
RESTON, Va., Feb. 19, 2013 /PRNewswire/ -- Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced record-breaking call volume during the first month of 2013 on its deployed patented technology Interactive Voice Response (IVR) and customer contact solutions. In addition to the quick start to the New Year, Contact Solutions announced that 2012 capped its 10th consecutive year of achieving double-digit annual revenue growth.
The banner year was attributed to incremental call volume from 122 new solutions deployed as well as growth in call volume from existing deployments. The company also continued to expand its work force to support its growing customer base.
"We had a great year in 2012 thanks to the addition of new customers and the expansion of our core services," said Paul Logan, Contact Solutions President and CEO. "Self-service solutions optimized through continuous improvement significantly enhance customer experience and reduce the cost of customer service. Our proven track record of delivering this value has helped us sustain long term growth that far outpaces our competition."
In 2012, Contact Solutions was named one of the Fastest Growing Companies in North America by Deloitte's 2012 Technology Fast 500. For more information on Contact Solutions, please visit us at www.contactsolutions.com.
About Contact Solutions
Contact Solutions invents real customer service. Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed.
Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4% — while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. For more, visit www.contactsolutions.com
SOURCE Contact Solutions
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