From the Wires
Amdocs Launches Order-to-Activation Managed Services Offering to Improve Order Flow-Through and Reduce Service Providers' Costs
Service offering lessens manual work and order fallout, while accelerating time to revenue by improving order lead times
By: PR Newswire
Feb. 25, 2013 06:00 AM
BARCELONA, Spain, Feb. 25, 2013 /PRNewswire/ -- At Mobile World Congress 2013, Amdocs (NYSE: DOX) the leading provider of customer experience systems and services, today announced that it has launched the Amdocs Order-to-Activation managed service offering to reduce service providers' order-to-activation costs, while improving the ordering process and fallout management for customers.
This innovative, value process operation (VPOcom) offering -- a combination of technology, services and operations with a structured methodology -- aligns disparate systems and automates manual processes, streamlining the process from order capture to service activation. Utilizing a holistic, automated, end-to-end approach that includes business processes, operations, automation tools and a success-based key performance indicator (KPI) business model, Amdocs Order-to-Activation service provides an enhanced customer experience by minimizing order errors and enabling successful fulfillment and activation for service provider offerings such as connectivity services (i.e VPN), broadband, TV, voice and bundles for residential and business customers.
Amdocs Order-to-Activation solution can deliver tangible business results*, including:
"By the year 2016, it is estimated that there will be around 24 billion network-connected devices. Coupled with the increasing focus on enterprise and small- and medium-sized business (SMB) sectors, service providers must be ready to handle this enormous increase in number and complexity of orders with the right systems and processes," said Ari Banerjee at Heavy Reading. "They should look to experienced partners with proven solutions that also have experience in dealing with a wide range of third-party systems that can take end-to-end to accountability over the process to fulfill orders efficiently, cost effectively and on time, while complying with stringent service level agreements."
"With the growing complexity and volume of today's orders, service providers face increased cost pressures and the need to optimize the mission-critical order handling process," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "Amdocs has accumulated vast experience in providing solutions for service providers' ordering processes, activating some 500,000 devices a day. Service providers are increasingly turning to Amdocs for a VPO combination of products, services and operations capabilities in the ordering domain, as well as our three decades of industry experience."
Value Process Operations is an innovative managed services model to help service providers reduce TCO across specific business processes, regardless of systems landscape, combining backend operations & IT technology. VPO leverages technology to generate even higher efficiencies and reduce OPEX costs, while improving the business KPIs.
* Results based on Amdocs' customer deployments around the world. Benefits will vary depending on customer implementation.
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For more information, visit Amdocs at www.amdocs.com
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