Industry News Desk
BMC Software Delivers ‘The New IT’ with Three Pioneering Products
Mobile, social, and cloud innovations fuel vision to manage digital services and drive productivity across the enterprise
By: Elizabeth White
Feb. 19, 2014 09:00 AM
BMC Software on Tuesday introduced an array of product innovations that take full advantage of advancements in user experience and crowdsourcing to give employees complete control of their IT experience via an elegant and intuitive mobile interface.
The new products - BMC MyIT 2.0, BMC AppZone 2.0 and BMC Remedyforce Winter '14 - showcase the company's commitment to using mobile, social, and cloud technologies. BMC believes these technologies, along with automated and industrialized IT service delivery, are the defining characteristics of the new IT. As businesses increasingly replace physical products and services with those delivered digitally - such as banks enabling customers to deposit a check with a smartphone versus going to a branch - expectations for improved experiences across the technology landscape have skyrocketed, as have the pressures put on IT to deliver them. BMC addresses these challenges in the customer-focused products announced on Tuesday.
MyIT 2.0 gives employees the power to quickly solve routine technical problems, eliminate frustrating forms, crowdsource answers and information, and visually navigate resources in any organization. AppZone offers fast and easy central access to approved business apps - whether cloud, mobile, custom or desktop. Remedyforce helps enterprises deliver a range of services, from a simple helpdesk to transformational digital business services using a fresh, Google-like, mobile-user experience.
The new products are purpose-built to manage a wide range of rich, next-generation digital services that give employees the tools they need to maximize performance and creativity. These features also serve to increase job satisfaction and productivity while reducing IT friction.* Technology managers, meanwhile, are freed to be proactive and preemptive, solving high priority problems for people and the organization while streamlining and automating back-end operations.
"MyIT 2.0 is like a touchscreen kiosk for end users - just swipe, touch, click and help is on the way," Robert Stinnett Data Center Automation Engineer, Carfax, said. "I can see this having a lot of potential for creating ‘micro assistance centers' within the organization. For example, teams rolling out a new project live, or a particular application within the organization, can quickly and easily setup their own micro assistance site through MyIT. It's a new era of IT that uses the collective knowledge of the organization to help find answers and deliver end-user services in near real-time."
"BMC's second generation solutions announced today will enable IT organizations to create and deploy new services and technologies that will delight end-users and unlock productivity and business competitiveness," said Kia Behnia, chief technology officer at BMC Software. "Top organizations have known for a long time that mobile social technologies represent the future of IT. But the solutions they've had to work with in order to make that leap were not designed for that task. BMC has changed this equation forever. Our new products enable IT leaders to fundamentally transform the self-service experience by offering end users a powerful yet intuitive solution rooted in expectations created by Facebook and Twitter."
"The advanced features of MyIT 2.0 are very impressive," Kim Olds, Senior User Support Specialist, Anne Arundel County Public Schools in Maryland, said. "There are many enhancements that would make us a far more efficient organization, particularly the facility mapping feature that locates computers targeted for refresh or replacement and the cabability to gain real-time access to current system conditions without calling the Help Desk. The possibilities are endless."
Remedyforce Winter 14 Release
BMC Software. IT innovation drives business transformation.
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