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PagerDuty + Desk.com App Hub By @PagerDuty | @DevOpsSummit [#DevOps]
Traditionally if a critical customer has an issue in the middle of your night, it wouldn’t be answered until the next day
By: PagerDuty Blog
Jan. 21, 2015 11:45 AM
By Kristen Ribero
As your company’s infrastructure grows, so do the tools used to keep things up and running. The same is true for customer service tools to maintain high customer satisfaction in this always-on world. Because of that many customer service teams are already using Desk.com and PagerDuty together to maximize their time and their customers’ satisfaction. The new Desk.com App Hub provides teams at small and medium size businesses a central shop for all of the apps they need to do their jobs. All apps on the App Hub will easily connect with Salesforce Service Cloud1 instead of having to manage disparate apps.
Traditionally if a critical customer has an issue in the middle of your night, it wouldn’t be answered until the next business day. With the Desk.com and PagerDuty integration, your team can immediately get notified about top-tier support issues as they happen, and can then handle the situation appropriately. Using PagerDuty and Desk.com to keep all concerned parties in the know will help maintain that happiness – incidents are fixed faster, support reps can accurately respond, and customers get the details they need.
If you’d like to get started, check out our integration guide.
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