From the Blogosphere
Reducing IT Operation Costs | @CloudExpo #API #Cloud #Azure
Incident management is key for organizations to ensure that their service operations are running without impacting the business
Sep. 25, 2016 10:00 AM
Reducing IT Operation Costs with Windows 10 Hello for Business
The newer Windows 10 devices with the Hello extensions are definitely going to have a cost implication, but in today's context in our own consumer world where every individual has access to Smartphones with advanced biometric features, why should the enterprise user continue to use the old PCs that are managed by traditional passwords? I think the cost of transformation to these devices will be worth the efficiencies in the ITIL operations as well as improved security to enterprise data. It would be useful to collect data about OEMs who have Windows 10 PCs with Biometric Hello features and the same list can be utilized by enterprises. I will write a separate article on Windows 10 devices for enterprises.
Incident Management and Passwords
Without getting much into the classic definitions of ITIL, from the definitions above, it is easy to think that as an IT department, our goal is to minimize the effort spent on incident management be it Incidents or Service Requests, so that IT department spends a lower cost on operations while also concentrating more on the innovation.
Over the years, organizations have tried multiple options to reduce the incidents and service requests, one method they adopt is "Automation" and most times they also resort to "Self Service". Automation basically prevents manual effort on incidents and solves it with machines and self-service is more about letting the end users to solve the "Service Request" by themselves.
However, if you really think of the above two approaches, they don't prevent the issue at the source rather provide an efficient way to solve them. More and more organizations would like to prevent the issue at the source, so that they don't occur in the first place.
From the analysis of the Incident database from several organizations, it is found that the nearly 40% of Incidents/Service Requests are password related and most times IT departments take a minimum of 30 minutes and more to solve that issue. So if we really look this from a lost productivity angle of both IT department and end users this problem is not small as it looks.
While the traditional methods of self-service password management will continue to have value, the next generation end user management should go towards password less operations. Let us get into some directions from Windows 10 enabled features in this direction.
Windows 10 Features for Password Elimination
Windows 10 Hello
Windows Hello for Business (Formerly Known as Microsoft Passport for Work)
TPM (Hardware Chip)
Azure Active Directory & AD Join for Windows 10
Azure AD SSO (Application Access)
The above are just brief explanation of the mentioned technologies, detailed explanation of them are available on the Microsoft website.
Blueprint of a Password Less Enterprise
The below diagram gives a blueprint of the same.
Latest Cloud Developer Stories
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
SYS-CON Featured Whitepapers
Most Read This Week