Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV
Cloud Expo & Virtualization 2009 East
PLATINUM SPONSORS:
IBM
Smarter Business Solutions Through Dynamic Infrastructure
IBM
Smarter Insights: How the CIO Becomes a Hero Again
Microsoft
Windows Azure
GOLD SPONSORS:
Appsense
Why VDI?
CA
Maximizing the Business Value of Virtualization in Enterprise and Cloud Computing Environments
ExactTarget
Messaging in the Cloud - Email, SMS and Voice
Freedom OSS
Stairway to the Cloud
Sun
Sun's Incubation Platform: Helping Startups Serve the Enterprise
POWER PANELS:
Cloud Computing & Enterprise IT: Cost & Operational Benefits
How and Why is a Flexible IT Infrastructure the Key To the Future?
Click For 2008 West
Event Webcasts
iPhone - Service as Important as Software Quality
The iPhone story that interested me the most though, was Bubba Murarka's tale of his service experience with Apple

Nigel Cheshire's Blog

A couple of weeks or so after launch, I thought it might be fun to scout around and find out whether iPhone users are experiencing significant software problems with the device or not. I haven’t traded my Blackberry for an iPhone (yet), but a couple of folks in the office have them and are all glassy eyed and in love.

It's a slick device, there's no question about it, and the software appears to be well executed. Of course there have been some early glitches, but these all seem relatively minor (and shrink even more in comparison to some of the problems experienced with the software on the Nokia N95 - probably the iPhone's closest competitor).

iPhone

The iPhone story that interested me the most though, was Bubba Murarka's tale of his service experience with Apple. Here's someone who clearly likes the product, but the whole experience is let down by the support model. I had a similar experience when I returned my malfunctioning Macbook 17 days after I purchased it. If the problem had arisen within 14 days, the Apple “Genius” happily told me, they would replace the device with no questions asked. But because it was now 17 days old, they would have to repair it. I won’t bore you with details of the story, other than to say that ultimately I was left with no laptop for more than 2 weeks.

Ultimately, it sounds like the iPhone launch has been a success. Apple deserves to do well, in my opinion, on the basis of their products, which are well designed and well executed. But I hope that the Genius Bar support model, along with some lame warranty policies, is not their undoing.

Email thisSave to del.icio.usDigg This!Stumble It!

About Nigel Cheshire
Nigel Cheshire is CEO of Enerjy Software, a division of Teamstudio Inc. He oversees product strategy and has been driving the company's growth since he founded it in 1996. Prior to founding Teamstudio, Inc., Nigel was co-founder and principal of Ives & Company, a CRM solutions consultancy. He holds a Bachelor of Science degree in computer science from the University of Teesside, England.

In order to post a comment you need to be registered and logged in.

Register | Sign-in

Reader Feedback: Page 1 of 1

The iPhone story that interested me the most though, was Bubba Murarka's tale of his service experience with Apple. Here's someone who clearly likes the product, but the whole experience is let down by the support model. I had a similar experience when I returned my malfunctioning Macbook 17 days after I purchased it. If the problem had arisen within 14 days, the Apple ?Genius? happily told me, they would replace the device with no questions asked. But because it was now 17 days old, they would have to repair it. I won?t bore you with details of the story, other than to say that ultimately I was left with no laptop for more than 2 weeks.


Your Feedback
iPhone News Desk wrote: The iPhone story that interested me the most though, was Bubba Murarka's tale of his service experience with Apple. Here's someone who clearly likes the product, but the whole experience is let down by the support model. I had a similar experience when I returned my malfunctioning Macbook 17 days after I purchased it. If the problem had arisen within 14 days, the Apple ?Genius? happily told me, they would replace the device with no questions asked. But because it was now 17 days old, they would have to repair it. I won?t bore you with details of the story, other than to say that ultimately I was left with no laptop for more than 2 weeks.
Latest Cloud Developer Stories
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compl...
DXWorldEXPO LLC announced today that Kevin Jackson joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Kevin L. Jackson is a globally recognized cloud computing expert and Founder/Author of the award win...
Evan Kirstel is an internationally recognized thought leader and social media influencer in IoT (#1 in 2017), Cloud, Data Security (2016), Health Tech (#9 in 2017), Digital Health (#6 in 2016), B2B Marketing (#5 in 2015), AI, Smart Home, Digital (2017), IIoT (#1 in 2017) and Tele...
In a world where the internet rules all, where 94% of business buyers conduct online research, and where e-commerce sales are poised to fall between $427 billion and $443 billion by the end of this year, we think it's safe to say that your website is a vital part of your business...
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his sessio...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021



SYS-CON Featured Whitepapers
ADS BY GOOGLE