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To fully grasp our connectivity, we must look at the speed of life today
By: Chuck Fried
Apr. 29, 2017 03:00 PM
First there was the Stone Age. Then we learned how to manipulate and smelt metals, which led to an Agrarian age. From there, machines helped bring about the Industrial age, then the Space Age. So where are we now?
Shall We Call It the Network Age?
We live in a day of increasing connectivity. Think back to just a few years before the ubiquitousness of the Internet. How did we look up information? A phonebook for a phone number? An encyclopedia for random information? How did we we find more targeted information? How well did a movie perform on its opening weekend? Who won the academy award for best actress in 1980? What was the high temperature in Nagasaki yesterday? These questions required real research. Today, they require only a smart phone, tablet or any web-connected device. Even a smart watch will provide you with answers in milliseconds.
In short, the very nature of a thing changes with connectivity. A telephone isn't just a phone, it's a voice portal to millions of others. This applies to us as well. As people, we are changed as a result of our ready access to a near limitless supply of information, facts, anecdotes and dumb cat jokes. It's not just the availability of this information, it's how we live our lives knowing we have this access. Who hasn't been at a dinner, heard a song, and opened up Shazam to identify the music playing? Or googled a movie to remind us of the lead actor whose name we forgot?
I remember years ago, in the late '80s, working with a customer and arguing for the utility of networking their office PCs. At the time, each person had their own printer and files were moved from desk to desk via floppy. I failed in making my case and, I'll note, they were out of business a few short years later. I am not implying causality, but a company today that doesn't see the changes in the world around them will likely see a similar fate in their future.
No one of us can pretend to live, work, or play in isolation any longer. Whether we are a fisherman in southern China or an executive on Wall Street, we are connected to each other by virtue of our connections to technology. It is the age we live in. We cannot change that.
By extension, the isolationist aims of some politicians simply fail to recognize our world today. Nations have tried to shut down some Internet sites or censor access entirely. Most fail, while others have been overthrown. Remember the Arab Spring? In addition, this connectivity has brought about a profound change in many third world countries. To stop jobs from moving overseas one would have to shut down the Internet to prevent companies from using overseas labor, or cut satellite feeds, and transoceanic cables.
What we see with increasing regularity happening in many of these lands that embrace open access to information is an increase in education levels, standards of living, and a slow normalizing of costs. This connectivity has fundamentally shifted the balance of power in the world.
We can no more become isolationist than we can revert to a stone age society. Not one of us would stand for it.
Speed has a profound effect on our lives - from expectations of traffic when traveling or commuting, to responsiveness of websites when shopping. Speed is an extension of convenience. Would you rather go to a mall to purchase a book today, or order one online from Amazon? Better yet, log on with your Kindle and have it instantly. One result of this shift, of course, is that retail bookstores, and ultimately as Amazon expanded its offerings, retailers in general, began to close their doors, and lately in increasing numbers.
Similarly, in years past, we chose where to live based on access to quality schools and jobs. Today, a growing number of people work remotely, while still more take advantage of online schooling. Speed has changed the retail landscape, where we choose to live and, by extension, changed our world.
At the same time, we always demand more speed. We are hardwired to be more efficient. To do more, in less time, with less effort. Build a bigger, wider, highway and more traffic will find it. Increase the speed of a network, more people will use it. Unsure about this? Try driving through traffic in LA or Toronto.
Today, the nature of power has shifted, and world leaders face an ugly future if they fail to see it. So too must business leaders recognize this paradigm shift in the world and, by extension, in their customers. Amazon killed far larger retailers with their business model. Apple's iTunes fundamentally changed the music industry, while Netflix forced the shuttering of Blockbuster stores and helped change how we consume media. The common theme is seeing a different future brought about by connection. The power is in the network, and those leaders who understand and leverage this, will rule the future.
Sadly, the ugly side of this is that many terrorist networks have figured out how to leverage networks and connectivity before many of our traditional world leaders. Just as military strength ruled the day in the previous century, network power and understanding it will rule tomorrow's world.
In days gone by, power was concentrated among the few. Military leaders, the clergy, and wealthy merchants controlled most of the world's power up until the 17th century. The Industrial Age saw power slowly redistributing as capitalism took hold, and led to the rise of the middle class.
Today, however, networks both concentrate power among those who control networks, while also distributing it to users. More power has been placed in the hands of ‘everyman' than ever before. Think about the supercomputer most of us carry in our pockets and purses everywhere we go.
Networks are also made up of many complicated pieces. Routers, servers and switches make up the technical backbone. These are complicated items, but predictable and understandable. Together, they make up a complex system. Complex things, on the other hand, are randomized and unpredictable. A car is complicated, but predictable (at least to some extent). Traffic, however, is complex. Both have complicated pieces, but complex things are more unpredictable, like the weather, ocean currents, or storms.
In addition, complex systems lead to the creation of things previously unfathomable. Think about Linked in, Facebook or Snapchat as contemporary examples. Without their network of users, they are single web pages. They are nothing. Similarly, Uber, Airbnb, and other examples have led to the creation of new systems previously unimaginable. These networks have also arisen with remarkable speed, and created immense riches for their founders.
Sadly, terrorist groups have also formed upon these network backbones. ISIS emerged from this complexity. This process of creation of the unimaginable is only just accelerating.
At their core, networks contain enormous power. To control such a system is arguably to control anyone connected to it, or at least to dramatically influence those users, or connections. Think about when we search for information. When we do a Google search, do we trust the results implicitly, or second guess them?
Today's networks are increasingly led by a young, technically savvy group of technorati with limited experience with our world history, its politics or philosophy. Yet our world is led by a group of leaders with no experience with these new networks. Think about this market contrast between those running technology companies and those running countries. We cannot go back, we can only look forward.
To quote Joshua Cooper Ramo, author of The Seventh Sense, who does a wonderful job of summarizing this new world order: "One thing is clear. If we are going to play a role in shaping our world. We don't have much time."
And remember, you are the network.
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