From the Wires
Symphony Ventures Brings its Robotic Process Automation Services to India
By: Business Wire
Sep. 14, 2017 12:30 AM
Symphony Ventures, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, announced today the opening of its Development Center in Bangalore, India, expanding the firm’s leading capabilities to serve global clients with operations in India, the Middle East and Asia Pacific. The firm plans to recruit 150 consulting and technology staff within the next 24 months to provide consulting, implementation, managed services and training to enterprise clients within the region. The firm has appointed consulting veteran Ganesh Iyer as CEO, India Operations to drive growth and create an unrivaled culture and team.
Last month Symphony Ventures received $4.5 million (£3.5 million) in Series A investment from Livingbridge, a mid-market private equity firm with a strong track record of investing in high growth technology businesses. The funding is being used to accelerate Symphony’s already rapid growth, with Indian and Latin American expansions being at the forefront of this drive.
Numerous world-class enterprises have operations in India, the Middle East and the Asia Pacific region. As a result, there is a tremendous opportunity for digital transformation in those markets through the strategic application of RPA. In addition to offering speed, accuracy, quality and compliance improvements to front, middle and back office functions, automation technologies yield significant cost savings for organizations. They also free up employees to focus on more dynamic work and enhance customer interactions and satisfaction. Global organizations in India, the Middle East and Asia Pacific are adopting RPA solutions at a similar pace to organizations in other parts of the world, with significant demand seen in the banking, financial services, healthcare, telecommunications and manufacturing industries.
"As the world’s largest and leading RPA pureplay, demand for Symphony’s services is growing rapidly and our new operation in India is a critical element in our overall growth strategy,” said David Brain, chief operating officer, Symphony Ventures. “The region is a very attractive base for recruiting great talent and has a strong presence of large enterprises and global shared service centers. Ganesh, as our CEO, India Operations, will provide us the right foundation to leverage the exciting opportunities that the region provides.”
Iyer, a veteran BPO and consulting executive, is a post-graduate from Xavier School of Management (XLRI) and a graduate from National Institute of Technology (NIT) Tiruchirappalli. He has previously worked at Firstsource (NSE: FSL), Cognizant (NASDAQ-100: CTSH), HCL (NSE: HCLTECH) and eVentures over a 20-year career spent in India, the U.S. and Europe. In his last role at Firstsource, he was responsible for global strategy, marketing, investor relations and mergers and acquisitions. Over the course of his career, he has led client engagements in various banking, financial services, telecommunications, manufacturing and pharmaceutical industries across the globe. He is also an active member in various start-up networks in India.
"Automation technologies are revolutionizing industries and changing the world of work. I am delighted to join the experienced team at Symphony and look forward to building the India operations into the ideal platform to partner with our clients on their transformation journeys,” said Iyer.
“In just three years Symphony Ventures has demonstrated impressive growth, in terms of adding talent and clientele, as the demand for scarce RPA expertise has continued to escalate. Expanding its operations to India is a critical next step and should provide Symphony with a powerful capability to address the growing demand from global enterprises with significant Indian operations, eager to leverage the benefits that automation can provide,” said Phil Fersht, CEO and chief analyst, HfS Research.
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