From the Wires
Frame Launches Customer Conversation Assistance for Slack
By: Business Wire
Nov. 14, 2017 01:03 PM
Frame, the conversational assistance company, today announced Frame for Slack to help companies collaborate effectively with customers using the same tools they use to collaborate internally.
Frame for Slack is a conversation assistant that creates invisible structure within long-running conversations, filling the gap between freeform chat traditional ticketing systems. Just add Frame to any channel where you speak with customers to get enhanced attention management, visibility, and data synchronization. Here’s how it works:
- Frame monitors important channels so you don't have to. On-call schedules and inactivity warnings keep the team organized while away messages manage customer expectations.
- Conversational analytics including a real-time awareness dashboard, historical investigation tool, and weekly team performance email.
- Automatically pull and share relevant data from CRMs, ticketing systems like Zendesk, or enhancement tools like Clearbit. Synchronize transcripts and metadata back to your CRM or into project tools like Asana. More integrations are on the way.
Frame provides this assistance privately, without distracting your customers.
Meet the Future of Customer Conversations
“Most B2B companies we talk to are already experimenting with Slack as a more versatile way of connecting to customers," said Frame CEO George Davis, "either by joining the customer’s workspace or inviting customers into their own. It’s not perfect, but it’s an open line of communications between teams that’s fast, easy, and versatile. The more you try working so closely with customers, the more the old ways feel stiff, slow, and overly formal. Inevitably, teams realize they should be collaborating with their customers the same way they collaborate with their teams."
“Frame is by our side as we explore the space and how far we can push this mode of operating with clients," said Simon Data integrations engineering manager Cody Schwarz. "Ideally, Slack is something we can use as a differentiator for the long haul, and Frame sets us up to have that option."
Frame for Slack is available today. To add it to your Slack team, visit https://frame.ai
Frame brings the right people, process, and tools together to help companies have superpowered conversations with their customers. Customer collaboration is the new secret of customer success. Customer collaboration is the new secret of customer success. Working closely with customers and optimizing conversations is how successful companies will anticipate their customers’ needs, build stronger relationships, and ultimately increase revenue. Based in New York, NY, Frame is a venture-backed company led by Co-Founder/CEO George Davis. Learn more at frame.ai.
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