Amazon Offers Cloud Support | SYS-CON AUSTRALIA

Amazon Offers Cloud Support

Amazon is Now Offering Two Premium Support Levels for Application Developers Using Its Cloud Computing Services

May. 30, 2008 12:45 PM

Amazon is now offering two premium support levels for application developers using its cloud computing services, to wit its S3 storage service, its EC2 computing service and SQS application messaging service.

It’s got Silver support, priced at $100 a month or 10 cent for every dollar of total Amazon Web Services (AWS) usage fees a month – whichever is greater – and Gold support, which runs $400 a month or 10 cents-20 cents et cetera et cetera.

With Silver, developers can expect business hour tech support with two-four hour response times for severe issues and two-four days for less severe issues.

Gold will give ‘em 24-hour phone support with one-hour response time for severe issues.

Amazon’s also got a new AWS Service Health Dashboard that shows the operating status of the Web Services.

Published May. 30, 2008— Reads 27,463
Copyright © 2008 SYS-CON Media, Inc. — All Rights Reserved.
Syndicated stories and blog feeds, all rights reserved by the author.

About Maureen O'Gara
Maureen O'Gara the most read technology reporter for the past 20 years, is the Cloud Computing and Virtualization News Desk editor of SYS-CON Media. She is the publisher of famous "Billygrams" and the editor-in-chief of "Client/Server News" for more than a decade. One of the most respected technology reporters in the business, Maureen can be reached by email at maureen(at)sys-con.com or paperboy(at)g2news.com, and by phone at 516 759-7025. Twitter: @MaureenOGara

Latest Cloud Developer Stories

Sanjeev Sharma Joins @CloudEXPO NY Faculty | @IBMDevOps @SD_Architect #DevOps #SRE #GoogleSRE

By Yeshim Deniz

Sanjeev Sharma Joins November 11-13, 2018 @DevOpsSummit at @CloudEXPO New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sa...

GoogleCloud #DigitalMarketing Keynote | @ExpoDX @VidyaNagarajan #AI #IoT #IIoT #DigitalTransformation

By Pat Romanski

Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicat...

Mike D. Kail Joins @CloudEXPO NY Faculty | @MDKail #Serverless #AI #DevOps #FinTech #Blockchain

By Yeshim Deniz

As Cybric's Chief Technology Officer, Mike D. Kail is responsible for the strategic vision and technical direction of the platform. Prior to founding Cybric, Mike was Yahoo's CIO and SVP of Infrastructure, where he led the IT and Data Center functions for the company. He has more...

Synametrics to Exhibit at @CloudEXPO NY | @SynametricsTech #WinSQL #Serverless #DataCenter

By Pat Romanski

Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that he...

Keynote: Hybrid Cloud & #DigitalTransformation | @CloudExpo @IBMcloud #IoT

By Elizabeth White

In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent bus...