Industry News Desk
Bluewolf Unveils First SaaS Support Program
Reduces SaaS Support Costs
By: Cloud News Desk
Aug. 12, 2008 01:00 PM
Bluewolf, a Software-as-a Service (SaaS) consulting firm, launched the first support program for SaaS applications, such as Salesforce, that combines advanced administrative support with new custom software development.
Designed for businesses of all sizes, the OpenSupport program provides customers with ongoing access to Bluewolf's team of experts and resources, enabling them to continually modify and adapt Salesforce and other SaaS solutions to their current and future business needs.
"The new Bluewolf OpenSupport program is like hiring a complete staff of Salesforce experts and having them available to our organization on-demand," Kevin Ko, Director of Information Systems, DriveCam, a leading global Driver Risk Management company that helps predict and prevent risky driving behaviors for drivers of more than 100,000 vehicles.
"Bluewolf's ongoing commitment to our success and their program's flexibility have made them more than just a business partner. Working with Bluewolf is like having extra staff in house working with and supporting our system."
"OpenSupport is an open source approach to application support in an on-demand era," said Eric Berridge, cofounder and principal of Bluewolf. "OpenSupport allows customers to leverage the latest features and functionality from Salesforce.com and other SaaS solutions, in an efficient and timely manner, and with a central point of contact, on-shore at Bluewolf. That means that every one of our clients has access to a dedicated, proactive support team. We are not just focused on fixing issues as they arise but helping our clients maintain and increase the value of their SaaS applications to their business."
With OpenSupport, organizations receive a regular monthly allotment of technology support hours which they can use for a variety of administrative tasks, such as system setup, customization, maintenance, administrator support, platform support, and software release management. In addition, the OpenSupport hours can be used for software development projects, such as custom Apex/VisualForce development, business system integration, data management, AJAX development and AppExchange solution deployment. As part of the program, clients receive weekly utilization reports, monthly adoption reports and quarterly Steering Committee reviews.
The program is designed for business of all sizes and is designed to not only react to client calls and problems, but proactively help them improve how they are using SaaS applications like Salesforce. For large enterprises, it ensures timely response to problems and software development needs. For smaller companies, it ensures that they maximize the use and adoption of Salesforce, providing access to expert resources. The OpenSupport program also frees up in-house staff to focus on the core business needs of their organization.
"The foundation of this program is Bluewolf's experience as SaaS advisors to a large range of organizations," said Matt Kendrall, Business Development Director of OpenSupport at Bluewolf. "Few companies have the resources to make Salesforce a core business competency. Bluewolf does. OpenSupport helps organizations mitigate the risks associated with supporting Salesforce or other SaaS applications and provides a flexible solution in a cost-effective model."
Available immediately, the OpenSupport program is available via a subscription model. Bluewolf has implemented Salesforce.com for more than 1,200 organizations and has experiences with more than 500 SaaS integrations.
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