From the Wires
Discover the Benefits of Home-Based Customer Care via Live VIPdesk/Interactive Intelligence Webinar, "Virtual Customer Care: When Is It Right For You?"
"Ask an Expert: Virtual Customer Care, When Is It Right For You?" Will Be Held on Thursday, December 11, 2008 at 2:00 p.m. EST
By: Marketwired .
Dec. 5, 2008 07:00 AM
ALEXANDRIA, VA -- (Marketwire) -- 12/05/08 -- Virtual customer care continually delivers proven superior results over brick-and-mortar call centers, including improved customer satisfaction scores, increased average order size, and higher conversion rates. Learn more about virtual customer care on Thursday, December 11, 2008 when VIPdesk (www.vipdesk.com) and Interactive Intelligence (www.inin.com) will present a joint live Webinar, "Ask an Expert: Virtual Customer Care, When Is It Right For You?"
This free live Webinar, presented on Thursday, December 11, 2008 at 2:00 p.m. EST by Sally Hurley, President and Co-Founder of VIPdesk, and Brad Herrington, Sr. Solutions Marketing Manager with Interactive Intelligence, is designed to help attendees determine whether to trade in their brick-and-mortar call center for a new virtual model. Topics covered include:
-- Growth of virtual call centers -- what brand leaders are using them today -- Benefits of virtual vs. brick-and-mortar call centers -- Launching and managing a virtual call center -- Considerations related to the virtual call center model including managing, training, and technology issues involved with home-based agents -- How to gauge virtual call center success
"In the current economic environment, utilizing the virtual call center model makes sense for businesses looking to promote operational efficiencies and decrease cost per contact, while at the same time delivering increased sales conversions and service levels," said Sally Hurley, President of VIPdesk.
Don't miss this interactive discussion! Register for this Webinar online at http://www.interactive-intelligence.com/webreg.cfm?sem_id=410&code=87. For more information, call 703-837-3507 or email firstname.lastname@example.org.
VIPdesk specializes in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.
About Interactive Intelligence
Interactive Intelligence Inc. (NASDAQ: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine's top 500 global software and services suppliers, is ranked among NetworkWorld's top 200 North American networking vendors, is a BusinessWeek "hot growth 50" company, and is among FORTUNE Small Business magazine's top 100 fastest growing companies. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or email@example.com; on the Net: http://www.inin.com.
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