CHAPEL HILL, N.C., Jan. 27 /PRNewswire/ -- What's your Net Promoter Score? This key customer loyalty measure can help you identify and close gaps in your customer strategy so that you can start turning your most-valued customers into brand advocates.

Richard Owen, co-developer of the Net Promoter Score, co-author of "Answering the Ultimate Question: How Net Promoter Can Transform Your Business" and CEO of Satmetrix, will be speaking at this year's premier thought leader event. It's not too late to join Richard and other customer loyalty experts at the 11th Annual Customer Experience Conference, "Integrated Customer Strategies: Enabling Companies to Survive & Thrive through the Downturn," at the Ritz Carlton Hotel in Las Vegas, February 2-4, 2009.

Setting the sails for 2009, we will discuss how customer experience advocates throughout the organization -- from marketing, sales, call centers, customer service, IT -- can best address the challenges of sustaining customer relationships given current financial pressures and heightened competition. We will identify strategies for savvy customer relationship management, innovative marketing & positioning and internal process efficiency that create customer-centric organizations and raise your net promoter score.

There is only one week left! Register today by calling (919) 809-7560 or sending an email to abuhr@best-in-class.com.

A great group of speakers from Fortune 500 companies will share lessons and best practices on critical customer experience topics:

• Richard Owen, Satmetrix: Let the Net Promoter Score Transform Your Business
• Thomson Reuters: Building Client Alignment Strategies
• Dell Computers: Leaders & Innovators - What New Customer Strategies Are Companies Adopting to Strive in 2009?
• Eli Lilly: Innovation in Sales and Marketing to Truly Serve the Customer
• Best Practices, LLC: Early-warning, Complaint and Prevention Systems that Grow Customer Relationships
• KDH Systems: Online and Web 2.0 Strategies for a New Generation of Customers
• Abbott Labs: Understanding User Generated Content and Implications for Your Brand
• Aflac: Delivering on a Promise that Fosters Customer Loyalty
• Boost Mobile: The Cross-Functional Design & Implementation Approach to Customer Experience
• Teradata: Creating Positive Customer Experiences Through Customer Knowledge
• Additionally: Use of Social Media, IT Innovations, Brand Building Best Practices and much more...

Also attending: Sanofi-Aventis, Capital One Financial Group, Baxter Healthcare, Lockheed Martin, Geico, Merck, Vistakon and many more.

Register by calling (919) 809-7560 or sending an email to abuhr@best-in-class.com.

ABOUT BEST PRACTICES, LLC

Best Practices, LLC, conducts work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. Best Practices, LLC has been a leader in pharmaceutical research and consulting for over 15 years.

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