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From the Wires
BrightTALK Hosts IT Service Management Summit
Interact With IT Service Management Experts Live on brighttalk.com
By: Marketwire .
Feb. 9, 2009 02:55 PM
SAN FRANCISCO, CA -- (Marketwire) -- 02/09/09 --
At this online summit, leading experts from around the globe will present webcasts sharing best practices, tips, techniques, and strategies for effective and efficient IT Service Management. Audience members will be able to interact with speakers live by submitting questions and responding to presenter-created votes. The webcasts will also be immediately recorded and viewable on-demand on www.brighttalk.com. WHEN: Tuesday, February 10, 2009 6:00 a.m. - 5:00 p.m. PST WHO: Presentations at the IT Service Management Summit will include: Christian F. Nissen, CEO of CFN People A/S -- "Why IT Service Management Projects (Sometimes) Fail in Real Life" George Spalding, Executive Vice President at Pink Elephant -- "CSI: Making IT Better in Tough Times" Gwenda Connell and Peter Jones of Fujitsu -- "Delivering on the Promise" Hank Marquis, Business Service Management Practice Lead at Global Knowledge -- "4 Steps to Business IT Alignment" Ian M. Clayton, Principal at Service Management 101 -- "Lean Service Management(TM) - The Application of Lean Thinking to a Service Management Initiative" Jayne Groll, President of ITSM Academy -- "Five Proven Strategies for Reducing Costs with IT Service Management" Lisa Erickson-Harris, Research Director at EMA -- "Achieving ITSM Excellence with the Service Desk at the Center" Michele Hudnall, Global Product Marketing Manager at Axios Systems -- "Beyond ITSM: Managing to Service Value" Robert Stroud, VP, IT Service Management and IT Governance Evangelist at CA -- "Next Generation Service Management: Providing Business Service" WHERE: The IT Service Management Summit is available on brighttalk.com: http://www.brighttalk.com/webcasts/search/IT%2520Service%2520Management%2520Summit/status/upcoming MAKE THE SUMMIT AVAILABLE ON YOUR SITE: The summit can also be accessed through the BrightTALK player, which can be embedded into websites and blogs. The summit can be accessed live and will remain available on-demand afterward. For information on how to embed a player or to participate in future summits, contact Morgan Cantrell (415-955-0553, mcantrell (at) brighttalk.com). ABOUT BrightTALK: BrightTALK is devoted to making webcasting the ultimate business tool for transferring knowledge. BrightTALK offers vibrant exchange of ideas as either a presenter or a viewer with live, interactive access to the world's top thought leaders. Add to Digg Bookmark with del.icio.us Add to Newsvine Contact:
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