From the Wires
PanTerra Networks Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions(R) Magazine
By: Marketwired .
Feb. 23, 2009 03:04 PM
SUNNYVALE, CA -- (Marketwire) -- 02/23/09 -- PanTerra Networks (www.panterranetworks.com), a leading provider of on-demand unified communications services for small and mid-sized businesses, announced today that its Call Center solution (WS-Call Center) has received a 2008 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
PanTerra's WS-Call Center is the first and only service with all the features businesses need to run an inbound call center, while still maintaining seamless integration with other on-demand applications such as communication, collaboration, messaging and Customer Relationship Management (CRM) through the same user experience. With WS-Call Center, small and medium enterprises can provide unparalleled sales and service support without investing in the complex array of hardware, software and Computer Telephony Integration (CTI) application and multi-vendor complexities traditionally required to build a call center.
"I am pleased to honor PanTerra Networks for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements."
The 11th Annual Product of the Year Award winners are featured in the January 2009 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions' 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About PanTerra Networks
PanTerra Networks is a leading provider of on-demand unified communications Software-as-a-Service (SaaS) solutions for small and medium sized businesses. The Company's WorkSuites provide a complete set of communication, collaboration, call center and messaging services including unlimited voice, web meeting and conference, secure instant messaging, multimedia conferencing, remote desktop sharing and ACD/call center services delivered in a single easy to provision and easy to use and administer interface. WorkSuites have the ability to tightly integrate with other business applications like Salesforce automation, which makes it an ideal productivity tool. PanTerra's WorkSuite on-demand services keep capital investment low and align operating expense to business value. WorkSuites are co-branded and re-sold exclusively through service providers, distributors and resellers. The Company is headquartered in Sunnyvale, California. For more information, visit http://www.panterranetworks.com or call +1 408.702.2200.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.
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