From the Wires
PanTerra Networks Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions(R) Magazine
Feb. 23, 2009 03:04 PM
SUNNYVALE, CA -- (Marketwire) -- 02/23/09 -- PanTerra Networks (www.panterranetworks.com),
a leading provider of on-demand unified communications services for small
and mid-sized businesses, announced today that its Call Center solution
(WS-Call Center) has received a 2008 Product of the Year Award from
Technology Marketing Corporation's (TMC®) Customer Interaction Solutions
magazine (www.cismag.com), the leading publication covering CRM, call
centers and teleservices since 1982.
PanTerra's WS-Call Center is the first and only service with all the
features businesses need to run an inbound call center, while still
maintaining seamless integration with other on-demand applications such as
communication, collaboration, messaging and Customer Relationship
Management (CRM) through the same user experience. With WS-Call Center,
small and medium enterprises can provide unparalleled sales and service
support without investing in the complex array of hardware, software and
Computer Telephony Integration (CTI) application and multi-vendor
complexities traditionally required to build a call center.
"I am pleased to honor PanTerra Networks for their hard work and
accomplishments. Their commitment to quality and excellence benefit the
contact center experience as well as ROI for the companies that use them,"
said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of
Customer Interaction Solutions. "For 11 years, Customer Interaction
Solutions magazine has recognized the companies which demonstrate
excellence in technological advancement and application refinements."
The 11th Annual Product of the Year Award winners are featured in the
January 2009 issue of Customer Interaction Solutions magazine. For more
information about the Customer Interaction Solutions' 2008 Product of the
Year Awards or any of the TMC media properties, please visit
www.tmcnet.com.
About PanTerra Networks
PanTerra Networks is a leading provider of on-demand unified communications
Software-as-a-Service (SaaS) solutions for small and medium sized
businesses. The Company's WorkSuites provide a complete set of
communication, collaboration, call center and messaging services including
unlimited voice, web meeting and conference, secure instant messaging,
multimedia conferencing, remote desktop sharing and ACD/call center
services delivered in a single easy to provision and easy to use and
administer interface. WorkSuites have the ability to tightly integrate with
other business applications like Salesforce automation, which makes it an
ideal productivity tool. PanTerra's WorkSuite on-demand services keep
capital investment low and align operating expense to business value.
WorkSuites are co-branded and re-sold exclusively through service
providers, distributors and resellers. The Company is headquartered in
Sunnyvale, California. For more information, visit
http://www.panterranetworks.com or call +1 408.702.2200.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the
voice of the call/contact center, CRM and teleservices industries. CIS
magazine has helped the industry germinate, grow, mature and prosper, and
has served as the leading publication in helping these industries that have
had such a positive impact on the world economy to continue to thrive.
Through a combination of outstanding and cutting-edge original editorial,
industry voices, in-depth lab reviews and the recognition of the innovative
leaders in management and technology through our highly valued awards,
Customer Interaction Solutions strives to continue to be the publication
that holds the quality bar high for the industry. Please visit
www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media
company helping our clients build communities in print, in person and
online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY,
Unified Communications, and IMS Magazine. TMC is also the first publisher
to test new products in its own on-site laboratories, TMC Labs. TMCnet,
TMC's Web site, is the leading source of news and articles for the
communications and technology industries. TMCnet is read by three million
unique visitors each month worldwide, according to Webtrends. In addition,
TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0
Conference and Communications Developer Conference. For more information
about TMC, visit www.tmcnet.com.
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